Customer Service Lead – eCommerce

Posted 4 weeks ago

£35,000 - £45,000

The Role

Are you a high-performing customer service specialist with a passion for sport and a talent for turning customer interactions into brand-defining moments? I’m recruiting for a standout client in the premium sports collectibles industry – a fast-growing company with a truly global vision, looking to hire a senior-level Customer Service Specialist to join their exceptional team.

This is a hands-on role where you’ll play a vital part in delivering a world-class experience to a loyal and growing fan base. You’ll handle customer enquiries across email, messaging and phone with precision, professionalism, and speed – always striving to resolve issues, exceed expectations, and protect the company’s industry leading customer reputation.

The right person will own their work, take pride in going above and beyond, and bring a positive, energetic approach to every task – whether that’s handling a complex complaint, tracking down a package, or building a long-term relationship with a repeat customer. If you love sport, live for high standards, and thrive in a fast-paced environment, this could be your next big move.

Skills and Experience

We’re looking for someone who brings a rare mix of professionalism, drive, and real customer empathy. You should be:

• Experienced in a customer service or support role, ideally in a fast-paced retail or ecommerce environment
• Confident dealing with customer issues across email, phone and messaging platforms
• A natural communicator – calm under pressure, detail-focused, and solutions-driven
• Comfortable working flexibly, including evenings and weekends when required
• Able to build long-term customer relationships while protecting the brand’s reputation
• Passionate about sport, or at the very least, able to connect with a sports-obsessed customer base
• Confident using tools such as CRMs, internal systems, and courier tracking platforms

If you’re someone who thrives on ownership and accountability, and takes pride in delivering five-star service consistently – you’ll fit right in.

Benefits

This role comes with a highly competitive salary of £35,000–£45,000 per year, plus performance bonuses and incentives. You’ll be part of a tight-knit, ambitious team working in a fast-scaling business that values ownership, trust, and drive. Additional perks include casual dress, employee discounts, regular team events, free on-site parking, pension contributions, and the opportunity to grow your career with a true industry leader. You’ll be given the space and support to make a real impact – and be front row as the brand continues to scale internationally.

Sound Good?

If you see yourself as an A-player who thrives under pressure and genuinely enjoys building lasting customer relationships in a high-performance environment, we want to hear from you. Click the apply button to send your CV through to Nick @ Digital Tonic.